As you know we had our initial State Hospice Survey last Friday. Not only did we pass with flying colors, it was the first time in Illinois state history that a new hospice program passed its initial survey with ZERO deficiencies! Besides all of our hard work we owe a big “Thank You” to you and the mumms® Program. The surveyor was very impressed with the mumms® System and the ease in which it works. She stated that mumms® was by far the best hospice documentation system she has ever encountered - that it truly incorporated the hospice philosophy of care into an easy to understand program. So, we at Monarch Hospice wanted to extend our sincerest thanks for your hard work and your superior product. mumms® has made a very stressful situation much easier to handle. Thanks so much!

    I just have to tell you that I am really enjoying the CPC training. It is a lot of fun to see everyone catch on to the program. To say it is "user-friendly" is quite the understatement. The staff seems to comprehend everything very quickly and it is quite different from what they are used to.

    With the mumms® GIP report we just caught a coding error that would have cost us 12 days of GIP billings - $6490.00 - in lost billings. This means that we just paid for the report plus a lot left over.

    We got a call from Loren in Washington state, and he asked us about the mumms® program so we gave you all a good recommendation. When he asked about tech support, we told him it couldn't be better. We don't tell you that often enough, but we are thankful to have you and for all the tech staff does for us.

    Wow! It is so nice to have you all paying attention to [technical support issues] and getting back to us so fast. We use other medical software programs, and trying to get through to them is like pulling teeth. So thank you so much for all your hard work and dedication - it truly is awesome!

    We just brought on our Kentucky Team on Monday. On this team is a nurse who has been with us for 14 years. Never once in those 14 years has she been timely with her documentation (I am not exaggerating!). She came to me on Wednesday and said she had all her patients seen and the documentation completed. She had even completed her Worksheets and Referral Agreement/POC for next Wednesday's Team Meeting. That was an amazing success!

    The great and wonderful thing about mumms Technical Support and Secure Computing is no matter what, you always seem to know how to fix “it”!!  And for that my dear, I thank you from the bottom of my heart!!!  Nothing too small or in this case too big for you.

    Thank you for your patience and understanding. The entire mumms team has been wonderful to work with on this implementation; we hope to have all of the patient charts completely updated within the next two weeks.  What a process this has been, I am very fortunate that the staff has embraced this program and is diligently working with me to use this program to its fullest potential.  With the new billing requirements coming down in January this implementation will be instrumental to our ongoing success and compliance as a hospice.